Return and Refund Policy

Effective Date: February 14, 2026

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Apex Game Rooms website located at ApexGameRooms.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: Info@ApexGameRooms.com
Phone: (813) 412-6808

Address:
Apex Game Rooms
476 Riverside Ave.
Jacksonville, FL 32202
United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions below.

Because many of our products are large, specialty, or made-to-order items, additional return requirements may apply.

3.1 Conditions for Return

To be eligible for a return:

• The item must be unused and undamaged

• The item must be in original packaging

• All accessories, manuals, and components must be included

• Proof of purchase is required

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4. Return Process

4.1 Initiating a Return

To begin a return:

1. Contact Customer Service within 30 days of delivery.

2. Provide your order number and reason for the return.

3. Our team will review your request and provide instructions.

If approved, you will receive a Return Merchandise Authorization (RMA) and detailed return instructions.

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4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories and documentation

• Attach the return authorization label

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4.3 Shipping the Return

• Ship the item within 7 days after receiving return authorization

• Use a trackable and insured shipping method

• Freight items may require scheduled pickup

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5. Return Shipping Costs

Customer Responsibility

Customers are responsible for all return shipping costs unless:

• The product is defective

• The product was damaged in transit

• The incorrect product was delivered

Because many items are large and shipped via freight, return shipping may be significant.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Must be requested within 30 days

• Item must be unused and in original packaging

• Refund will be issued minus:

  • Shipping costs

  • Handling or restocking fees (if applicable)

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6.2 Defective or Damaged Products

• Contact us within 48 hours of delivery

• Provide photos or videos of damage

• We will offer:

  • Replacement

  • Repair

  • Refund, depending on the situation

Return shipping will be covered by us.

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6.3 Incorrect Product Received

• Contact us immediately

• We will arrange return and replacement at our expense.

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6.4 Product Not Delivered

If your order does not arrive:

• Contact us so we can investigate

• If confirmed lost, we will:

  • Replace the item

  • Issue a full refund

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6.5 Order Cancellation

Before Shipment:
Orders may be canceled for a full refund.

After Shipment:
The return process must be followed.

Custom or made-to-order products may not be eligible for cancellation after production begins.

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7. Exceptions to the Return Policy

The following items may not be returned:

• Custom or personalized products

• Special-order or made-to-order items

• Items damaged by misuse

• Products not in original condition

• Clearance or final-sale items

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8. Refunds

8.1 Refund Conditions

Refunds are issued after inspection of the returned product.

You will be notified by email once your return is processed.

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8.2 Refund Processing

Refunds will be issued to the original payment method.

Processing time:

• 5–10 business days after approval

• Bank processing times may vary

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8.3 Partial Refunds

Partial refunds may apply if:

• Items are returned damaged

• Parts or accessories are missing

• The item is not in original condition

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9. Exchanges

We replace items if they are defective, damaged, or incorrect.

To request an exchange, contact Info@ApexGameRooms.com.

Shipping costs:

• Covered by us for defective or incorrect products

• Customer responsibility for change-of-mind exchanges

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10. Timelines

• Return request window: 30 days

• Ship return after approval: 7 days

• Refund processing: 5–10 business days

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11. Legal Rights

This policy does not affect your rights under applicable consumer protection laws.

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12. Questions and Support

For assistance:

• Email: Info@ApexGameRooms.com

• Phone: (813) 412-6808

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By purchasing from Apex Game Rooms, you agree to this Return and Refund Policy.