Cart

Your cart is empty

Shipping Policy

Shipping Policy

Effective Date: February 14, 2026

1. Introduction

At Apex Game Rooms ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, ApexGameRooms.com.

2. Shipping Destinations

Countries We Ship To

We currently ship to customers located within the United States.

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

We offer free standard shipping on all orders within the United States.

Because many of our products are large, heavy, or custom-prepared, shipping methods may vary depending on the product and delivery location.

No Hidden Fees

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM EST will begin processing the same business day when possible.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

Because our products are high-value and often shipped directly from authorized suppliers, delivery times may vary depending on the manufacturer and product type.

Standard Shipping: 5–15 business days

Some specialty or made-to-order items may require additional time. Estimated delivery windows will be provided whenever possible.

Notes

Delivery times are estimates and may vary due to factors beyond our control, such as weather, logistics, or carrier delays.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure your order arrives safely.

Domestic Carriers may include:

  • UPS

  • FedEx

  • Freight and white-glove delivery providers when required

Shipment Tracking

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance

Shipments are insured against loss or damage. If any issues occur, please contact us promptly.

7. Order Tracking

Tracking Information

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • A link to track your shipment

How to Track Your Order

You may also contact our support team for assistance with tracking.

Assistance

If you need help, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe, please contact us at:
Info@ApexGameRooms.com or (813) 412-6808

If your tracking shows delivered but you did not receive your order:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for assistance

8.2 Damaged Packages

If your package arrives damaged:

  • Take photos of the packaging and product

  • Contact us within 7 days of delivery

We will work with you to arrange a replacement or resolution.

9. Missing Items

If any items are missing:

  • Contact us within 7 days of delivery

  • Provide your order number and item details

We will investigate and resolve the issue promptly.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

Items must be:

  • Unused

  • Undamaged

  • In original packaging

Some custom or made-to-order products may not be eligible for return.

Return Shipping Costs

Customers are responsible for return shipping unless the product is defective or incorrect.

Refunds

Refunds are processed within 10–14 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method.

11. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping fees may apply

12. International Customs and Duties

At this time, Apex Game Rooms only ships within the United States.

13. Contact Information

If you have any questions, please contact us:

Email: Info@ApexGameRooms.com
Phone: (813) 412-6808

Company Address:
Apex Game Rooms
476 Riverside Ave.
Jacksonville, FL 32202
United States

Customer service is available Monday to Friday, 9 AM to 5 PM EST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting.

Thank you for shopping with Apex Game Rooms.

We appreciate your business and are committed to helping you build your ultimate game room.

Our Mission

At Apex Game Rooms, our mission is to help homeowners create elevated spaces for entertainment, connection, and lasting memories. We believe a great game room is more than furniture — it’s where family and friends gather, compete, and celebrate life’s moments. That’s why we focus on offering premium products that combine luxury craftsmanship, modern design, and long-term durability.

The Modern Game Room

Today’s game room is no longer just a basement or spare space. It’s a centerpiece of the home. Apex Game Rooms curates high-quality tables and accessories that complement contemporary interiors while delivering exceptional performance. From billiards and poker to shuffleboard and beyond, every product we offer is selected to help you build a space that reflects your lifestyle and personal taste.